Terms of use and contracting

1. Provider and scope

YRV Design is the trading name of 65.234.837 YOSDELVIS DE LA ROSA VEGA - ME, Brazilian CNPJ 65.234.837/0001-40, Microempreendedor Individual (MEI), operating in São José/SC, Brazil. Contact: contact@yrvdesign.com.

These terms govern yrvdesign.com and contracting through the website, Assistant, forms, WhatsApp, Stripe Checkout, private panel and support. They work together with the Privacy Policy, Cookie Policy and conditions shown before purchase.

2. Pre-contract information, correction and acceptance

Before payment, customers see the service/bundle, price, billing model, essential scope and relevant economic conditions. Recurring services also show frequency, renewal, minimum commitment and early-closure terms. One-time services are identified as a single charge with no automatic renewal.

Before confirming, customers can review submitted data, correct errors or return to the previous step. Contracting proceeds only after express acceptance and, where payment is involved, payment-provider confirmation. YRV Design keeps a reproducible record of the accepted summary and may send an electronic confirmation.

Mandatory consumer rights prevail over incompatible contractual terms.

3. Services, scope and performance

YRV Design provides the services published in the current catalogue, including websites, systems, automation, maintenance, digital solutions and Meta Ads management. Exact scope is defined by the service card, proposal and/or accepted contract summary.

Items not expressly included, third-party licences, ad spend and special external costs may be charged separately when disclosed.

The manner and timing of performance are stated in the applicable offer or proposal. Target dates may depend on timely customer delivery of materials, access, decisions and approvals; material changes will be communicated through a traceable channel.

4. Prices and currency

YRV Design prices are set in Brazilian reais (BRL). US$ values displayed on the site are approximate conversions; the binding charge is the amount shown by Stripe before confirmation.

Promotions and bundles may have specific terms. A subscription keeps the conditions recorded at checkout unless a valid later change is accepted where required. A one-time service price applies only to that purchase and does not create future charges by itself.

5. Payment models and renewal

Each service states its billing model before payment. A One-time payment service creates a single Stripe charge and does not create a subscription, automatic renewal, monthly commitment or early-closure fee. Services not marked One-time payment remain recurring, normally monthly, and renew automatically while active unless cancellation is scheduled.

Customers must keep a valid payment method. Failed payments may trigger notices, retries and proportionate service restrictions, subject to mandatory rights.

YRV Design may grant complimentary plans or free access. These grants do not create a Stripe charge, invoice or subscription and are clearly identified as free in the customer panel. A complimentary grant does not make other paid services free or create an automatic right to future free renewals.

6. Minimum commitment

Where a recurring subscription has a minimum commitment, the exact number of months is shown before payment and recorded. As a reference, the standard minimum term may be 3 months, but the specific condition accepted before payment always prevails.

The commitment does not waive mandatory withdrawal rights where applicable or rights arising from YRV Design’s breach.

7. Early closure

A request to end a recurring subscription before the minimum term may trigger an early-closure fee. The percentage is disclosed before payment and recorded for the subscription.

Formula: accepted percentage × monthly balance remaining in the minimum term. For example, at a 50% rate, R$ 600 remaining would produce an estimated R$ 300 fee. The panel shows the exact amount before confirmation.

The customer must expressly confirm the displayed fee. If Stripe does not confirm the charge, early cancellation is not automatically completed.

8. Withdrawal right

Where the Brazilian Consumer Protection Code applies and the contract is concluded away from the business establishment, consumers may exercise the statutory withdrawal right within the applicable period, generally 7 days from electronic signing/conclusion of a service contract. YRV Design provides an electronic method in the panel when available and also accepts requests at contact@yrvdesign.com.

Where applicable, receipt is electronically acknowledged, no early-closure fee applies and the refund covered by the right is requested through Stripe. Settlement time depends on the payment method and financial system.

9. Cancellation after the minimum term

After the minimum commitment, cancellation can be scheduled without an early-closure fee. Normally access continues through the already-paid period and the subscription then stops renewing.

Cancellation is requested in the YRV Design panel so applicable contract conditions are shown first. The Stripe portal is primarily limited to payment-method updates.

10. Stripe and payment data

Stripe processes one-time and recurring payments through hosted Checkout. YRV Design does not store full card numbers, CVC or complete payment credentials.

We keep only references needed to manage the purchase or subscription, such as customer, payment/subscription, price, Checkout, invoice and status identifiers. Stripe’s own terms and policies also apply.

11. Account and private panel

Online contracting may require an account at https://yrvdesign.com/cuenta/. Each customer has a private panel available only after authentication.

Users must provide accurate information and protect passwords/security codes. Fraud, abuse or attempts to access another account may result in access restrictions.

12. 2FA and access security

We may request an email code when a new device or network is detected. When two-step verification is enabled for an account, an additional verification step may be required to strengthen access security.

Security codes are temporary and must not be shared.

13. Support, notices and projects

The panel may show websites, Meta Ads, domain/work status, dates, next steps, billing, notifications and private support.

Support conversations and notifications are isolated per account. Electronic requests are recorded through enabled channels and, where Brazilian e-commerce rules apply to a consumer relationship, YRV Design acknowledges receipt and seeks to answer within the legally applicable timeframe.

14. Customer responsibilities

Customers must provide necessary materials, permissions, access and approvals; ensure they may lawfully use supplied content; and review deliverables reasonably promptly. Scope changes may require a new quote.

15. Meta Ads

Ad spend paid to Meta is separate from YRV Design fees unless expressly stated. YRV Design cannot guarantee sales, leads, approvals, cost per result or third-party platform availability.

Customers are responsible for the legality of their offers and compliance with applicable advertising policies.

16. AI and automation

The Assistant can answer questions and prepare requests but may be inaccurate. It does not replace the Checkout summary, human confirmation or legal documents. Automated responses cannot change recorded price, commitment or scope.

17. Intellectual property, confidentiality and portfolio

Deliverable rights follow the applicable plan, proposal or agreement. Third-party assets retain their licences.

Materials, credentials, internal information and client data received to perform a project are handled confidentially according to their nature and the Privacy Policy.

YRV Design will publicly display work or cases only where authorized, contractually permitted or already lawfully public, without exposing credentials, confidential personal data, private files or administrative information.

18. Availability and third parties

Services may depend on hosting, domains, email, Stripe, Meta, WhatsApp, AI and other providers. Reasonable safeguards are used, but uninterrupted third-party availability cannot be guaranteed.

19. Privacy

Personal data: https://yrvdesign.com/privacy/. Cookies: https://yrvdesign.com/en/cookies/. Data rights/deletion: https://yrvdesign.com/data-deletion/ or contact@yrvdesign.com.

20. Changes, records, law and contact

Terms may be updated for legal, technical or operational reasons. Accepted economic conditions are not retroactively replaced without a valid basis or new acceptance where required.

Contract/payment receipts and tax documents are issued or made available where applicable according to the nature of the transaction and legal obligations.

Brazilian law applies while preserving mandatory consumer rights, jurisdiction rules and other protections. Contact: contact@yrvdesign.com or private support.